Refund & Returns Policy – cineflixmovies.com
Effective Date: 08/24/2025
At cineflixmovies.com, customer satisfaction is very important to us. Please read our Refund & Returns Policy carefully before making a purchase.
01. Eligibility for Returns
- DVDs/Blu-rays are eligible for return only if they arrive damaged, defective, or incorrect.
- Returns must be requested within 7 days of delivery.
- Items must be returned in their original packaging.
02. Non-Returnable Items
- Opened DVDs/Blu-rays cannot be returned unless they are defective or not as described.
03. Refund Process
- If approved, refunds will be issued to your original payment method.
- Refunds may take 5–10 business days depending on your bank/payment provider.
- In some cases, we may offer a replacement item instead of a refund.
04. Shipping Costs
- Customers are responsible for return shipping unless the item was defective or incorrect.
- If the issue was our fault, we will cover return shipping or send a replacement free of charge.
05. How to Request a Refund
Please contact us at info@cineflixmovies.com with your order ID, photos (if applicable), and reason for return.
Our support team will assist you.